Testimonials

The best coverage for the best price around. Everyone is awesome to deal with. When you have an issue or question you always have someone to talk to, not an automated menu.

Insurance Outfitters has been my insurance provider since I moved toWV. The services provided are excellent, they are very caring and explain everything completely and always find me the best deals! Highly recommended.

Shelly gives great customer service! Always top notch!

Michelle answered all of our concerns and questions. I highly recommend this company!

We were looking for new home insurance as our previous insurance lacked in the promises made and fell very short of what we expected and needed from them . Michelle not only got us better coverage for the house she was able to cut our insurance bill significantly for both home and auto.

If you’re looking for someone to guide you through the investing process, Tom is your guy. He sat down with us and thoroughly explained how the process works and which options would fit our needs. Fun and courteous to work with. He showed us how his rates compare with other institutions but never pressured us on decision making.

I've had my flood insurance for my home through Insurance Outfitters for several years now. I've worked several times with Shelley and others in setting up and making changes to the policy (never a claim - knock on wood!), and everyone in the office are always very helpful, quick to respond, and extremely nice to work with. Their rates are also really good compared with other quotes I've received. I highly recommend Insurance Outfitters!

Charlie was awesome helping me quickly get new Homeowners Ins. Everyone there was easy to work with, 100% recommend!

These folks are great; friendly, responsive, and knowledgeable.

Great staff! Love it there!

Best treatment ive ever had shelley was extremely helpful and im glad that i chose this company

Very good customer service! Much more helpful than other unnamed companies.

My mom has worked there for over 10 years. I love when I go to visit because sometimes they have their dog skipper. Everyone is also so nice.

The staff took a lot of time helping me find the perfect insurance to fit my current situation and needs. Thanks, Shelley!

Positively the best agency around. The staff cares about your needs and makes sure you have the peace of mind that should accompany any insurance policy.

Tom was extremely helpful as I started Medicare, choosing c an d plans.

I have been with Insurance Outfitters for 6 1/2 years and unfortunately I was involved in a minor car accident. I never imagined the excellent service I was about to receive! Everything that followed was flawless from the initial call to the Adjuster to the rental car and they recommended the absolute best body Shop for repairs. I would certainly recommend their" outfit " to anyone looking for coverage. I wish them continued success as they deserve it!

Shelly is amazing! Always helpful, efficient & takes the time to explain everything!! Great Insurance Company.

Michele and her staff are amazing! They take the time to understand your needs and go the extra mile to get you the right coverage at the right price.

Insurance Outfitters is absolutely amazing! They were so kind and friendly, and very informative. They explained everything about my plan and helped me find the one that would work best for me. They answered all my questions, and you can tell they care and want to help. I highly recommend them to any who are shopping for insurance. They’re super easy to work with, and I am so happy I gave them a call.

Michelle and Tom Maiden made our transition of moving to WV seamless. We purchased Home, Auto and a Medicare Supplement from them. They helped us navigate through what could have been so confusing. Thank you Tom and Michelle!

Insurance Outfitters, you all are spectacular! Michelle helped walk me through everything when it came to getting the right insurance for a home. She went above and beyond for helping my fiance and me and we couldn’t have been happier with her assistance! When I thought we were finished with things and we were all set, a few days later I received a handwritten card in the mail from her! Very genuine and thoughtful from start to finish! Thanks again for everything! Jeff and Julianna

I had great results especially attention to detail. Thank you so very much. See you next year.

Michele Ours Maiden, MBA with Insurance Outfitters in Shepherdstown, WV was knowledgeable, professional, thorough, quickly responsive, and diligent in searching for homeowner's and auto insurance comparison options for me. I highly recommend her and her family-owned insurance company for anyone interested in checking out your current policy coverage need and pricing comparison.

The team made my insurance switch so easy. Very professional, kind and easily explained all policies for me! Love this team!

Michele was very nice, kind, & understanding my situation that I was trying to get insurance that would not break the bank. Couldn't have had a better experience getting my Homeowners Insurance and Auto Insurance. She was quick, communicated well, and looked for the best possible insurance for my situation. I'm going to tell all my family and friends about Michele and Insurance Outfitters

Michele could not have been more helpful or pleasant, getting us excellent homeowners insurance at great rates and effective 24 hours after our initial request. Wow!

amazing customer service, Shelley Reese is an A+ agent always look forward to anything i have to do with them, they will always make it as easy as they can for you and help you every step.

This insurance group answers the phone! They are very supportive and willing to listen and provide the information we need to make the best decision to protect our property.

Great service, quick responses, and love their drive through

Great agency with amazing staff. They are very personable, and always willing to help you in any way they can. Always so dedicated to making your experience as stress free as possible. 👏🏽

Highly recommend, great insurance. With nice people and the best puppy!

Friendly staff and good insurance. Highly recommend

Insurance Outfitters always makes sure I am taken care of and they are in a very attainable location from where I live!

Love their logo and dog!

Had a fantastic experience! Always receive quick responses and great service!

Best service I have ever dealt with. Love the dog mascot too!

Wonderful experience with Insurance Outfitters!

I was very pleased with the service i received from Michelle in Shepherdstown, WV. She was very engaging from the very beginning, and I felt like I had finally found an auto insurance company I actually wanted to be a part of. Michele gave me a great rate, saving me more than four hundred dollars. Goodbye GEICO, I have found myself a really great insurance company.

After having a bad experience with another Erie agent in Charles Town, I started asking around and numerous people recommended Insurance Outfitters and I can now see why. They are your one stop shop for everything insurance. I highly recommend their team and will refer them to all my friends. A+

Outstanding! Tom & Michelle Maiden are the reason I am, and will continue to be, with Erie Insurance. After my daughter had an accident, they went above and beyond to help: roadside assistance, towing, adjuster, claims, rental car, super quick turn-a-round... every piece of this ordeal was seamless. The personal touches, and genuine care they showed is unparalleled. Not to mention, when I did receive my check is was more than I thought it would be. Insurance is something you hope you never need, but when you do...you'd be lucky to have Tom & Michelle Maiden of Insurance Outfitters on your side.

Had a great experience acquiring insurance through Insurance Outfitters. I had many questions and uncertainties when it came to acquiring insurance for my new business but the staff here handled everything for me. Would 100% recommend.

So far my experience with this insurance has been the best I have experienced over the past 6 years... I can't see myself going anywhere else. Outstanding service and great rates keep me well satisfied.

Michele was great. Family owned and run business. Couldn't have had a better experience getting my Homeowners ins. She was quick, communicated well, and looked for the best possible insurance for my situation.

Absolutely committed to customer service! I'm treated like family every time I need them. Great rates too.

Absolutely love Erie. They take the time to know their customers and truly care. Wouldn’t want to be with any other company!

Awesome team at the Shepherdstown office...they took the time to match me with the commercial policy that met my coverage needs, and fit my business model perfectly. I have since moved my auto and homeowners policies to them, and could not recommend them highly enough!

The staff here are amazing! They are always kind and curteous. I was even allowed in after hours once to hand something in (I can't remember what) and was told that I was allowed to come any time I saw the Jeep parked outside. I've never known an insurance company more personable and homey.

Great service

Top notch service. Never called and they didnt answer all my needs. Thank god theres no waiting like my previous company

Cheapest rates in town

The staff is always so helpful, FAST, and super friendly. If I could give them 10 stars I would. They work hard to get you the best rates. Easy to talk to and super helpful in getting you covered correctly!

Excellent Service, Extremely Fast, Honest. I lucked out finding this company.. Very Easy to Talk to, the Staff always sounds so polite and happy.. I will never search for another insurance company ever, I am now a customer for life!

Top-notch insurance professionals! They make sure you're aware of the different types of auto insurance coverage, including the optional but very very important Underinsurance (UIM) coverage. They learn your needs and risks and propose insurance policies that actually provide the coverage you need and fit your budget.

Great service

Reliable

Best prices in town. Rates were phenomenal

Great customer service and very reliable! Wouldn't want to go anywhere else

Great customer service

Great service! Very reliable and helps you with all your needs until you're satisfied!

Reliable and efficient. There was never a time where I was worried because I knew these guys had everything taken care of. Great and affordable insurance.

After almost 20 years in business here in Shepherdstown, Tom and Michele are the first to show any measure of care about our insurance needs. Now all our business insurance has been "Outfitted" to a T and my personal insurance is next. What a difference they make!

Being a student, life can be very stressful and insurance bills certainly can add to that frustration. However through Insurance Outfitters excellent customer service and true family-owned business philosophies they make it easy for you to insure your home, life etc. Phenomenal company.

Insurance outiftters is a great company for anyone to insure with in the Martinsburg are, great service, very reliable.

We have been insured with Tom for 16 years and are appreciative of the time they take to make sure we are knowledgable about our choices and the friendliness and efficiency of the team. He is the best insurance professional with which we have ever had the opportunity to work.

I am 3,000 miles away from home. I recently relocated to the Eastern Panhandle;therefore I needed reliable home and auto insurance. I have been amazed with Michele Maiden and her team over in Sheperdstown. They are knowledgeable, compassionate and always make you feel welcomed with anything you need help with. I am definately an Insurance Outfitter customer for life.

Great guy

Such a money saver

(Translated by Google) Very good service & very good prices! (Original) Muy buen servicio & muy buenos precios!

Great company !

Great customer service

Tom Maiden and his staff are terrific! We like the convenience of a local insurance network, very personal and friendly!

I have known Tom Maiden since I purchased a home in Shepherdstown in the mid-90's. He always has a smile on his face and happy to take the time to help in any way he can. He is never too busy to find the answer you are looking for or direct you to the person or company that can best assist you. I have gone to him on several occasions regarding different matters and he always has an answer for me or takes the time to find the answer to help me. I consider him a personal friend and am proud of him for serving our Country in Iraq. I would recommend Tom and Insurance Outfitters to anyone without hesitation. When you walk into Insurance Outfitters, you are always treated as a friend. Thank you for all you do, Tom!

Customer service was excellent. Love to support and Iraqi war veteran.

Omg. Never would have expected customer service this good !!

Great staff, helped me with no problems

Website is easy to use and the blog is great touch. Great customer service, love to support this local business!

Exceptional. Would recommend to anyone.

My family had fallen upon hard times and these friends lifted me up by the straps of my overalls.

A wonderful, knock-your-socks-off customer experience!

Very professional and positive experience with insurance outfitters. Would recommend to a friend.

There is nothing more satisfying than supporting a locally owned and operated business of any type; You don't have some suit in Hartford judging your claim, you know that your representative has a vested interest in the community and desire to serving it well, and as a military veteran is well deserving of consideration and, once earned, your business and support. Insurance Outfitters is a dream to work with, how often do you hear that about an insurance company? Probably as often as I have ever posted a recommendation of one! And no, Geico certainly isn't evil, but the personal service by Tom and crew blow it out of the water. Live-person prompt, professional and genuinely friendly service, fair and competitive rates, tell-me-like-I'm-five information about options and coverage, and the real satisfaction that comes with finding and supporting a reliable and trustworthy professional "ally" in this increasingly disconnected age.

Insurance Outfitters provided reliable and honest customer service when I needed it most. All of my questions were answered quickly and I would highly recommend them for all of your insurance needs. Bonus Sailor is the cutest pup ever!

I am a firm believer in supporting our military. They sacrifice their own lives to keep our country safe from harm and we should do all we can to help them when they return. As the wife of a mariner, I proudly support veterans.

Tom and his staff are always there when needed! When my husband and I switched insurance carriers, our children followed our lead and switched also! We didn't have to compromise our policy coverage in order to get a good rate! We also like the fact that his office is located where we live...very convenient!!!

This is an honest and reliable outfit. The owner is a vet--big kudos there. They are local and how can you go wrong with a black lab as their mascot.

Sailor grabbed me, Tom and his staff kept me. Knowledgeable, friendly, and so easy to talk to. All questions answered almost immediately, those that weren't I got a call back within minutes. Great service, great staff, great website.

A friend recommended Insurance Outfitters to me, and I would recommended them to others. The website is easy to navigate and I also liked the added personal touch of the blog, with it's helpful tips and stories. They have good customer service and fair prices. It's also nice to know that by doing business with them, you're supporting an Iraq war Vet!

We just might have found our new insurance agent! Mr. Maiden is very personable and nice. He is helpful, explains everything well, and really knows his stuff. His office is bright, and the staff are friendly. And who can resist an adorable dog for a mascot?

Well thought and easy to use website. Great customer service - friendly and knowledgeable! They made insurance 'easy'! AND their mascot, Sailor the black lab, is perfect!! :)

There are few things more daunting than buying insurance. Tom makes it easy with his honest, reliable, and friendly professionalism. His adorable mascot (black Labrador) Sailor doesn't hurt either!

Web site is top notch. Well laid out and supper user-friendly. Made the experience really easy. Staff was very friendly and helpful as well

Tom has put together a fantastic team of guides to step folks through the process of getting quality insurance without dealing with giant corporations who literally see you as just a number. Whether you reach out via the website (which is excellent), by phone, or by dropping in to the Lodge, you will be helped by someone who represents the core values of being genuine, energetic, reliable, honest, and ethical. And really... who doesn't like a sweet black lab in a jeep?? Sailor is awesome too! If you are looking to add coverage, or change carriers, give one of Tom's guides a call first. You won't be disappointed.

Great wbiste,easy to navigate and lots of information. Having Sailor on the cover photo is great,how can you not love a Black lab wearing a red bandana :-)

With so many vendors competing for business, it's hard to know who is genuine and who is just talk. I depend on friends for recommendations, and Insurance Outfitters comes highly recommended as a reliable company. The professional website is impressive, and I appreciate the Code of Ethics and commitment to the customer.

How wonderful to have a family-owned, honest and reliable insurance agency in the world of mega bureaucracy. Your website is so easy to navigate and I've learned that you have a wide variety of options for everyone.

Great Company and very honest & professional! Also the would like to thank Tom for his service in the military.

Great, easy to navigate website and everything you need is right there where you can find it easily. You can definitely tell they have the customer in mind in everything they do, and this veteran proudly supports his fellow veterans! LOVE the blog attached to the main page!! Great information in there!

Insurance Outfitters is the company to go with! Their staff is honest and reliable and have a genuine sense of care for their customers! The website is outstanding and easy to navigate! It is hard to find an ethical insurance company these days that are not just out to make a buck, I know I can count on Insurance Outfitters to make sure me, my family, and my business is taken care of!

Great company to work with! Friendly and responsive. Would recommend highly!

I am always willing to give an Iraq Vet business, but I was surprised at how genuine, honest, and reliable they truly were. Plus Sailor is pretty awesome. its always better with a dog.

Very reliable company -- down-to-earth and easy to talk to -- they're genuine and helpful.

Anyone who has an adorable black lab as their mascot is a place I'd love to work with. And I love that their site easy to navigate and provides excellent tips on their blog. Very informative and thorough!

As an Army brat I find it heartwarming to find a Honest, and Genuine, Reliable Energetic Small town Hero who can answer my questions, with an easy to navigate website, that will help me plan and protect my families future. And the Company mascot Sailor is so lovable! Nice job!

Awesome website! So easy to find exactly what you are looking for without searching forever. Everyone is very friendly and willing to work wth you and find what fits your needs the best! Highly recommend them to anyone in the area!

I highly recommend Insurance Outfitters!! Their website is easy to navigate and their staff is super friendly, not to mention always willing to help you with your insurance needs. I think is awesome that they have their black lab, Sailor, as their mascot!! I'm always happy to support an Iraq war vet like Tom!

The guides at Insurance Outfitters were able to answer the questions that I had about their insurance. They were also very energetic when I spoke to them on the phone. Overall it was a pleasant experience.

Tom has been our insurance agent since we moved to Shepherdstown and the fantastic customer service and the fact that he's a veteran and a local to Shepherdstown has really impacted us.

Very impressed by the set up of the web site. I like the personal pictures to show that the company is locally, and family owned. The web site and profile page are both user friendly and very informative.

I think that you guys have an awesome and incredibly user friendly interface for your site! I especially like the infographic (because I'm kind of a nerd like that). Also, your pup is really super adorable!

I love your site, it's so helpful! Not only great insurance information, but your garden tips are very informative! It's hard to make myself do all the right things with insurance, but if I know I'm going to LEARN something as well as get my needs taken care of, I'm more motivated to use a site.

I have been insured with Tom Maiden @ Insurance Outfitters for many years. I would highly recommend his agency to all of my family and friends and have done so. Professional service, competitive policies/premiums and hometown friendliness is a winning combination for my family.

Who wouldn't want to do business with a place that has a gorgeous Black Lab as the greeter!

Insurance Outfitters is definitely one of the best insurance websites. Very easy to navigate and offers one stop shopping for all your insurance needs. Love the personal touches also. If they put this much care in to the website think about the care they will put into you. Definitely consider Insurance Outfitters!!

Everyone was so friendly, especially Sailor. :)

Really nice site, very well put together and easy to navigate. Customer service is top notch and Lisa is fabulous! Keep up the awesome work!

Very impressed with this website. Was very easy to navigate. Loved the personal pictures Great to see a family run business promote themselves. I always prefer to go to the local hometown person over the big companies The way this site is laid out and the personal touch here and there, would definitely make me choose Insurance Outfitters for my insurance needs.

Gotta love an insurance company that calls it's agents "guides!" These folks clearly have everything any customer could need to protect their valuables from whatever disaster may befall you. Check them out first!

The web site is very well laid out. Unlike other insurance site where you have to sift through pages of 'who cares' info to find answers this site is quite simply a breeze. I like that Sailor has her own page! This is definitely a one stop shopping site for all of your insurance needs.

Fantastic group - and who doesn't love that pooch!!

I was referred to you by a friend and love your professionalism and detailed website.

Lisa is fabulous - amazing service. And I LOVE the pup!! Cutest one ever!!! The site is very easy to navigate and is user friendly!

Great website. Easy to navigate. Love the dog in the bandana!

Friendly and professional staff, easily navigated website, beautiful office, veteran owned business, AND an office mascot (*cuddles Sailor*)...what more could you ask for? Thank you, Insurance Outfitters, for being exactly what the insurance business needs.

A friend highly recommended Insurance Outfitters and now I see why! Professional and easy to navigate website really can take care of all your insurance needs!

Agent, Lisa Kingsbury, is very knowledgeable and a pleasure to work with.

Wonderful customer service. Great advise. I highly recommend.

Just a quick thank you for amazing customer service! I can't tell how much it means to have such a friendly company in the area. I truly appreciate that it is a veteran-operated business.

Insurance Outfitters is one of those rare places that just makes you wish the rest of the insurance world would take a lesson from them! From the minute you see the place with all the gorgeous flowers outside to the great service you get from people like Lisa, you're treated right at Insurance Outfitters! I'd recommend them to anyone!

Love your website - happened upon it while searching for related material, and you've done a great job!!

Any business with "Outfitters" in their title and a dog named Sailor as their greeter is okay by me!

My friend Teri B. recommended your company. I've discovered that you have excellent insurance plans and great customer service!

Insurance Outfitters is made of a professional, courteous, and knowledgeable team. My experience with them could NOT have been better!

LOVE LOVE LOVE Sailor! Absolutely precious!

Impressed with the professionalism of the website and friendliness of the staff!

Insurance Outfitters is a great company to work with. Lisa provides excellent service to suit all your needs. Location is convenient and accessible. Great place!

Lisa is an awesome person. This site is great and very helpful.

I can lay my head on my pillow at night knowing that my commercial and personal insurance needs are well taken care of with the guidance from the Insurance Outfitters team.

Genuine, Energetic, Reliable, Honest, & Ethical! All of the guides at Tom Maiden's Insurance are great to work with! Best of all, they know insurance inside and out. If you want to have your cake and eat it too (save money AND have great coverage) this is the independent insurance agency & brokerage for you. I was very impressed with the principal agent's credentials. Tom Maiden is an Iraq war veteran, has an MBA from West Virginia University, is a Certified Financial Planner practitioner and Chartered Life Underwriter, teaches insurance part-time at Shepherd University, and writes an insurance topic newpaper column in The Journal (Martinsburg WV newspaper). Best of all, these guys and gals are cool! The call their office "the lodge" and their employees "guides." Their official mascot is a black female English Labrador Retriever named Commander.

If you live in or around Shepherdstown, West Virginia, or Sharpsburg, Maryland, I highly recommend that you check out Tom Maiden's Insurance Outfitters for your insurance needs. Unlike a lot of insurance agencies, you get to work with the actual agent! Tom Maiden knows insurance. This independent insurance agency & brokerage has been serving the Shepherdstown & Sharpsburg area since March 3, 1989. I loved "the lodge" (the name they call their office) and their "guides" (what they call themselves). Most of all, I loved saving money for better insurance!

Easy, personable, and thorough.

Insurance Outfitters has been amazing helping me with auto and homeowner's insurance. Customer service is top tier; Shelley was so personable and answered thoroughly all questions I had. If I could give more than 5 stars I would!

I recently decided to review my auto insurance and felt a change might be needed. I had used Erie 20 years ago and decided to see what they had to offer. Michele was great, personable and knowledgeable. Ultimately I ended up with better coverage and saved over $250 for the year. Michele provided an excellent experience and I got a stronger product at lower cost. Highly recommend!

Shelly was the best person to speak to, she was kind, respectful and helped me with all my needs. There prices are great. I highly recommend there insurance company.

So glad I looked for insurance quotes close to home. I was being robbed by Liberty Mutual every month paying an outrageous price for 3 vehicles. I was treated with so much respect and kindness by Michele and I highly recommend her services. If you are feeling it in your pocket like I was give her a call to see what she can do for you!!!

Staff is responsive and very knowledgeable.

The very best for savings and customer service.

I had a short amount of time to get homeowners insurance on a renovation, and after being turned down by a standard big agency, I found Alicia at Insurance Outfitters. Not only was she gracious and competent, she rescued me IMMEDIATELY. I'm new in town, and her warmth and willingness to help made me feel welcome and at home. I plan to maintain a relationship with this wonderful agency, and the wonderful Alicia, as long as I live in Shepherdstown!

Just got off the phone with the most helpful person in Jefferson County: Shelly. Seriously, she helped me get my auto insurance ID card today. I couldn't get it online, so she went out on the Web and snached it for me and sent it to my email before we even got off the phone. All before 9:45 am. Huzzah!

Insurance Outfitters has always been amazing to work with! We have multiple policies with them, including home, auto, boat, and commercial. Their team is always available to help and is always extremely friendly. I routinely recommend them to friends and clients and will continue to do so in the future!

I was looking for new insurance and decided to call for a quote. I found that the coverage for my vehicle was significantly better, and the cost was also more affordable. I had a wonderful agent talking to me and I wanted to give a shout-out and say thank you, Michele

Alicia and Michele were Great. Very professional and pleasant to work with. The kind of people that you like to do business with.

Great insurance company with excellent customer service. They are always helpful and care about my concerns. I wouldn’t go anywhere else for my insurance coverage.

Lovely office and very kind workers, they are so welcoming and helpful!

Every time I call into the office, Darren is very friendly and helpful and offers superior customer service. I trust the office with all of my insurance and have for many years!